Karma: Decentralised Customer Service and Reputation System

What is Karma?

Karma is a global marketplace for customer support that can either be specialized or non-specialized. Specialized customer support includes learning customer etiquette and special business information, in the example of DHL. A Karma arbiter has to learn the DHL rules and learn to use the DHL system. Specialized arbiters get paid more than non-specialized arbiters since they need to learn information.

• Decentralised customer service

• Accessible low skilled jobs

• Global cryptocurrency payments

• Reputation based

Why Karma?

The Karma program aims to reduce unemployment in third world countries by offering low knowledge low skilled jobs.

Why you should use Karma for your customer service?

• Better language support

• Cheaper customer support

• Near instant customer support

• Global payments with cryptocurrency

Karma and Reputation

Since karma allows people from all over the world to enter and is a relatively low barrier of entry, there’s going to be a lot of arbiters fighting for jobs. One way to increase quality and decrease low skilled workers is to have a reputation system. The reputation system tells business owners and arbiters five things:

1. If you have a low enough reputation you immediately get removed from the Karma program.

2. If you have a high enough reputation you have access to higher paying jobs.

3. You reputation increases your chances of becoming a specialized arbiter.

4. If you have a high enough reputation that you are a good arbiter.

5. If you have a low reputation that you are a bad arbiter.

The reputation system has a second component to it and it’s called “Karma”. Karma is your total worth in the Karma program, the more Karma you have the more value you have as an arbiter. More Karma directly correlates with having a higher chance of becoming a specialized arbiter and getting a higher pay per dispute settled.

Specialised Arbiters

Specialized arbiters are arbiters who have been trained in one or more customer support courses. This involves businesses training these arbiters on how to speak and what to say. Specialized Arbiters get a higher pay per problem resolved instead of. Specialized Arbiters are the only arbiters that can speak to to each other to resolve issues.

Non-Specialized Arbiters

Anyone can be a non-specialized arbiter, they are paid low fees and are meant for small businesses that want to outsource customer service but can’t afford to hire their own team. Non-specialized arbiters can become arbiters when they earn more karma over time.

Karma automates the chore of hiring and sustaining good customer service while scaling for optimal profit and efficiency. The aim is to create this open source software and share it with others to create a global network of cheap customer/technical support.